Doesn't fit? Don't like the colour?
- New and unused products may be returned unopened up to 30 days from the date of purchase for a refund.
- A credit will be issued to the original credit card for the item(s) amount, less shipping and handling.
- Please download and complete the return form. You can download it here. The return form needs to accompany the products that you return.
- If you purchased a product from a store that stocks Mothers products, you need to send your return to that store.
We are currently unable to accommodate exchanges. If you need a different item, please place a new order and follow the directions for returning unwanted items for a refund. See above.
Defective and incorrect items
If you receive any defective or incorrect items, please contact us at email@example.com prior to sending these items back.
Please ship your return with a courier that provides tracking and insurance. We cannot be responsible for items that do not arrive at our facility.
Please send all returns to:
Coolheat 57 Lake Rd, Longmeadow Business Estate, Edenvale, 1610Help
If you have any questions regarding your return we’ll gladly assist
- E-mail us at firstname.lastname@example.org
- Call us directly at +27(0) 11 234 5678 Monday - Friday between 8:00 am and 4:30 pm (CAT)